Policies/FAQ

How do I order?

On-line!!! Our store uses Paypal to process all payments (both US and International). Paypal is free to use and offers you 100% protection against unauthorized charges to your account. It's fast, secure, easy and FREE!!

Is this site secure?

Comodo is a leading global provider of trust and assurance services for the Internet – Creating Trust Online™. Comodo is the world's second largest and fastest growing High Assurance Certification Authority.

We do not receive or store your credit card information on our site or on our server; all transactions are handled directly through paypal for your security. We do collect your billing and shipping address for the sole purpose of order fulfillment. this data is protected on our secure server.

What if an item is out of stock?

If an item is out of stock, we will e-mail you to let you know if it has been back ordered and give you an approximate time of when it will be in stock and sent out. If you have ordered more than one item, and one or more is out of stock, we will send the available stock items and back order the rest.

 

What is your return/exchange policy?

We will only accept returns on damaged or defective merchandise. Music and DVDs may only be returned if factory sealed unless damaged or defective. For all returns, please include a copy of your invoice and note stating the reason for your return, order number and a current e-mail or phone number. If you would like to exchange the damaged or defective merchandise, please include a copy of your invoice, a note telling us what you would like to exchange it for and the shipping address.

We can refund shipping costs only if only if the return is a result of our error.

How can I get help? (contact e-mail) ?

Please send an email to merch@everloving.com with any questions or concerns you may have. We are here to help you!

How long will my order take?

Between one and four weeks depending on the location. If you are in the US we ship orders via USPS, which generally takes about 3 business days to deliver once shipped. If you are outside the US we ship Global Priority Mail or Airmail; delivery can take from one to four weeks.